Every customer request, followed through to the end.
Salti is your shop's own app, with your name and your logo. Professional customers send orders, quotes and questions from the job site. Your team follows them together, with chat and internal tickets. And all the data stays with the shop, not on personal phones.
- Phone and computer
- Nothing to download from app stores
- Servers in the European Union
- Free for professionals
Your shop's information shouldn't live on people's phones
Today requests arrive by phone, WhatsApp and email, often on a colleague's personal phone. When that person is on holiday or changes jobs, the photos, lists and agreements leave with them.
Without Salti
- Chats and photos scattered across employees' and customers' phones
- Nobody knows who picked up a quote
- Internal handovers left to sticky notes and phone calls
- Alerts at any hour, even on days the shop is closed
With Salti
- Every request belongs to the shop, with its full history
- You can see who is handling it, where it stands and what's missing
- Internal chat and tickets to organise the work
- Alerts only during working hours, urgent ones always
All your customer work in one app
At the centre are your customers' requests. Around them, the tools your team needs to organise itself and the shop needs to communicate.
Customer requests, from start to finish
Orders, quotes and technical questions with photos, attachments and voice messages. Every request has an owner, a status and its own conversation with the customer. Urgent ones show up first, and nothing is left unanswered.
Internal chat
Your team talks inside the app, one to one or in groups, and can refer to a request. No more work WhatsApp groups.
Internal tickets
Day-to-day work between colleagues: a ticket is opened, forwarded and closed, with a record of who had it and what was done.
News for customers
Promotions, updates and closures, to all customers or just some of them. They arrive in the app, with no flyers and no messages one by one.
Documents
Price lists, data sheets and forms always available to customers. Plus a private area for the team's internal documents.
Requests by email
The shop has its own email address: customers' messages become requests in Salti, attachments included. Messages from unknown senders wait for a check.
Downloads and exports
Every request can be downloaded with all its files, to archive it or pass it on to your management software. Personal data can be exported whenever needed.
Hours, absences and closures
Shop hours and each person's hours, holidays with a stand-in, closing days and public holidays. Alerts respect the shifts.
From the job site to the counter, in three steps
The customer sends
From the job site, by phone or email: an order, a quote request or a question, with photos, attachments and voice messages.
The shop picks it up
The request lands in the shop's queue. Whoever takes it follows it, and brings in a colleague through chat or an internal ticket if needed.
Reply and history
Messages, documents and status stay together with the request. The customer sees where things stand; the shop finds everything when needed.
Images from a demo shop with invented names and data.
The shop's data stays with the shop
Customers, requests, photos and conversations are no longer scattered across personal phones, chats and mailboxes. They are in one place, under your control.
Control
You decide who sees what: administrator, operators, customers. If someone leaves the shop, their requests stay.
Organisation
Every request and every ticket has an owner and a status. Everyone gets their own home page with what they need.
Interoperability
Emails become requests, requests download with their files, data can be exported. Salti works alongside your existing tools.
Privacy and GDPR
Data kept separate for each shop, servers in the European Union, and a data processing agreement signed with every shop.
Your brand, your team
- Your shop's name, logo and dedicated address
- A single queue for your team, on phone or computer
- Operators who see only their own requests, if you want
- Notifications on phone and computer, during working hours
- Customers, companies and staff managed by you
- File storage for every shop, included in the service
Simpler than a message
- Free for installers and professionals
- Works on any phone, no app store needed
- Add it to your Home screen like an app
- Your request history, the shop's news and documents always within reach
- In Italian, English and French
Are you an installer? Ask your shop to invite you: every shop has its own address, for example shopname.salti.app.
Pilot programme
We are looking for a few shops that would like to try Salti for free before launch, and help us make it better.
What we offer
- Free use for the whole pilot
- Complete setup by us: logo, colours, users
- Team training and a guide for your professionals
- Favourable terms at launch for pilot shops
What we ask
- One contact person at the shop
- Invite at least 10 professionals from among your customers
- 20 minutes every one or two weeks to tell us what works and what doesn't
Your safeguards
- No cost during the pilot, and no charge without new terms signed by you
- You can stop whenever you like
Frequently asked questions
How much does it cost?
During the pilot programme Salti is free for the shop. Prices after the pilot are not set yet: we agree them with the pilot shops, who will get favourable terms at launch. Nothing is charged without new terms signed by you. For professionals the app is always free.
What does a professional need?
Just a phone with an up-to-date browser and an email address. They get an invitation from the shop, choose a password and can add the app to their Home screen. There is nothing to download from the app stores. Those who prefer email can also write to the shop's address: the request still lands in Salti.
Why isn't WhatsApp enough?
Because the chats stay on the personal phones of the people at the counter: if someone is away or changes jobs, the requests and photos go with them. In Salti every request belongs to the shop: you can see who is on it and where it stands, and it stays in the history even when people change.
Do I have to change my management software?
No. Salti doesn't replace your management software and doesn't connect to it directly today. It collects and follows the requests that now arrive by phone, WhatsApp and email. Every request can be downloaded with its files, and the shop's data can be exported when needed.
Does my team have to stay at the computer all day?
No. Salti works on phone and computer, with notifications on both. Everyone sets their own working hours: outside them, alerts wait for the next shift, except urgent ones. During an absence, alerts go to the colleague standing in.
Where is the data, and whose is it?
The data belongs to the shop. It is kept separate from other shops' data and stays on servers in the European Union. With every shop we sign a data processing agreement (GDPR). If you stop, we return your data and delete it.
How long does it take to get started?
We do the setup: we need your logo, the list of your team and the request types you want to receive. Then we train your team and prepare a guide for your professionals. Timing depends on when you are ready, not on long technical work.
Does it work for my trade?
Salti started with electrical suppliers, but it isn't tied to one trade: request types are configured for each shop. It suits anyone who sells to professionals, for example plumbing and heating, hardware, building materials.
Can I try it before deciding?
Yes: that is exactly the purpose of the pilot programme. You can stop whenever you like. Write to us and we'll show you the app with a demo shop.
Let's see if Salti is right for your shop
Write to us: we'll show you the app with a demo shop and tell you how to join the pilot programme. No obligation.
Prefer email? Write to info@salti.app